![]() ![]() The 10 coupon drink package only included certain drinks, no premium liquors. I asked for a renovated room, not sure if I got one. Scaffolding outside my balcony but no work was being done. Ocean view and beach is absolutely beautiful. Many TV channels can be changed to English via language menu options. Casa Maya is older but clean, food is decent and rooms are spacious. Pros- Small resort, umbrellas and chairs always available, COVID protocols in place and convenient testing. Even though it’s an older property, it could be great with some changes. I read reviews prior to going to Casa maya and knew what to expect. We were a big group with kids so at least the kids had fun in the pool as really that’s all they care about but the adults were disappointed in this resort. This created more stress to an already stressful departure. She had put the wrong birthdates although she had seen our passports. The Doctor that they use made a mistake on two results. It cost us $45 USD or $900 Pesos for the test each. The hotel doesn’t provide free Covid testing needed to leave as some other resorts. It was their debit card do this was a real problem as it takes several days to release hold. The front desk accidentally put a $500 hold instead of the $50 they asked. If you want to charge to your room they do a hold on credit card. One of the couple I was traveling with had an issue with their credit card. The service for outdoor dining was extremely slow. Hotel is outdated, furniture in room is in poor condition, my bathroom door did not close properly, and my sisters room smelled moldy. I should have known as price was cheaper than other hotel. I had stayed at the Royal Maya and thought this is what I was booking. I actually accidentally booked this hotel. There are plenty of places to stay in Cancun, I recommend you find another one More Show less Also, they permit smoking around the pool so DONT BRING YOUR KIDS unless your ok with 2nd hand smoke poolside We have stayed all over the world vacationing and this has to be one of the worst most MISLEADING places we have visited. The entire resort is run down and falling apart creating tons of SAFETY HAZARDS. HORRIBLE service and you feel nickel and dimed to death. They don’t give you the correct exchange rate for USD to pesos and when questioned, they say that’s how a business works. They said it $45USD for the covid tests for everyone and then after the test, they say no, that’s PER person. One person tells you an excursion will take 3 hours, someone else says the same one takes 6. When you book excursions, they don’t tell you what you need, so you are forded to buy items at the attractions. Everyone here tells us something different and inconsistent with scheduling and prices. This has been the worst vacation experience. ![]()
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